We are getting support requests that are going to the wrong channels:

• Lindsay would like to offer support though a junior DC role
• Manuel- Zendesk- some requests coming into cs at peopledatalabs.com everything should go to [email protected]
• Success@peopledatalabs email is referenced in the peopledatalabs email
• Right now we have made progress in getting emails to go to the right place- going to support@
• Second issue is that manuel does the triage right now nobody has a full time job to make sure things get tackled and resolved besides people internally - what is the number of requests via zendesk, less than 5 a week.
• We have two cases open that are coming from the same company but there is no way to link that right now
• Zendesk
• There was a contact us form. Which we are working on replacing. posting a lead to salesforce.
• posting a lead to salesofrce regardless of what reason you selected.
• Most of these requests are not going to turn into that.
• Forward it to support team. Then the person requesting it is a pdl account. The default way that the system works is reply to is the person who opens the case.